At Casamba we believe that creating state-of-the-art solutions requires an interdisciplinary approach.

That is why we have assembled a team of experts with clinical, operations, financial, and technology expertise. Each group has a unique perspective on the needs and challenges faced by our customers. Collectively they ensure that the solutions we provide complement and support our customers’ existing clinical and business processes.

Ready to join our team? See below for available positions at Casamba.

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Customer Support Technician

We are currently seeking a Customer Support Technician to work with our Therapy Management Solutions Software in the Agoura Hills, CA office.

Responsibilities

• You will serve as the primary point of contact between customers and internal staff.
• Assist clients making inquiries via email and telephone regarding basic information about software and services.
• Research, troubleshoot clients’ questions and provide alternate solutions in a live call center environment.
• Record client examination for follow-up and tracking purposes.
• Proficiently utilize client support tools, systems and procedures to provide accurate, authoritative and prompt support solutions that exceed client expectations.
• Consistently demonstrate the ability to effectively handle calls and emails to ensure exceptional client satisfaction.

Requirements

• Must have excellent communication skills, (written, and verbal), strong customer service skills.
• Need to be professional and patient.
• Critical thinking skills.
• Must be able to work through challenging scenarios with customers - either complex questions or sometimes an agitated caller.
• Strong attention to details, highly organized, keyboard competency, computer literate.
• Proficient in Microsoft Office.
• Ability to work well in a fast-paced call center professional office environment.

Qualifications: High School Diploma or equivalent. Associate's Degree preferred. 2 - 3 years business or business related training in a customer service environment, preferably in Healthcare with a Therapy focus. Previous experience in a call center, medical billing, therapy environment or tech support environment; or an equivalent combination of education, training and experience.